Please specify the location of all monograms; otherwise I will select the location. If the buyer does not indicate a monogram location, then I will place the monogram in the corner of most linens with the exception of towels.
Please insure that the items that you have ordered are the same items and quantity as those referred to in the order notes.
Processing times vary and may be longer than posted, depending upon the size of the order and whether the order is highly customized and/or the buyer requests multiple proofs and changes to be made.
Please select your linen purchase carefully. Personalized or customized items cannot be returned or refunded. Please email to request help with an order.
If you would like me to drop everything and embroider your order sooner than the expected ship date, then add this request to your order for a fee of $10. If your order is highly customized, requires special design digitizing, is a large quantity, contains special order linens or thread colors, contains back ordered linens or is otherwise not able to be completed in one day, then I will refund your rush order fee and give you the opportunity to cancel your order.
Please indicate your need by date in the order notes along with all other information necessary to complete your order. If you do not provide me with all of the information necessary to embroider your order, I will contact you to provide the details. If you do not respond within 24 hours of my email request, then I will not honor cancellation of your order or the return of your rush order fee.
Once the complete order is in place, I will embroider and ship. Saturday, Sunday and holidays are not counted as shipping days. I cannot guarantee delivery dates. If you require faster delivery as well as order completion, then you will need to select an expedited shipping method. Also, first class shipping in uninsured and Donovan Design is not responsible for replacement. Priority Mail and Fedex Express are examples of expedited shipping that are insured.
Please send me an email with any questions about your order.
On occasion I may need to make a substitution for your order of equal or greater value.
1-3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
1. SELECT HANDKERCHIEF TRIM STYLE OR OTHER LINEN STYLE FROM DROP DOWN MENU
2. SELECT THREAD COLOR FROM DROP DOWN MENU
3. MONOGRAM FONT STYLE
4. FIRST NAME INITIAL
5. MIDDLE NAME INITAL
6. LAST NAME INITIAL
7. ORDER OF THE INITIALS
First Class Mail is not insured, therefore, I cannot be responsible for shipment loss or damage. Priority Mail and Fedex is insured. Please contact me ASAP if your order is not delivered when expected or is damaged so that a claim can be started. If a claim is made, please follow up with the necessary documentation for the claim.